Are you worried about a family member at home alone?
How can we help?
Ringwood Office 01425 470411
Verwood Office 01202 348200
Aims and Objectives
Burley’s Home Care Services aim to deliver a consistently high standard of care to clients in the home environment which embraces the fundamental principles of good care practise to enable clients to live safely and comfortably in their own homes, whilst maintaining their dignity and privacy.
We strive to offer a flexible, efficient and professional service which is tailored to meet each person’s individual needs. We treat each client with respect and remain sensitive to his/her individual needs and abilities, and aim to promote the clients independence and personal dignity at all times.
We want to make a difference to our client’s lives and we work with them to help them achieve the changes that they need to enhance their quality of life. It is our aim to improve and sustain the client’s independent living by achieving the best possible quality of life for them by complying with the following objectives:-
• To ensure that the services are delivered in a flexible, attentive and non-discriminatory approach whilst preserving the individual’s upmost rights to independence, privacy, dignity, and their rights to make informed choices and to take risks.
• To ensure that each client’s values and needs are respected with regardless of religious beliefs, culture, race, political affiliation, marital status, sexual orientation or gender, disabilities and impairments.
• To ensure that the care service is delivered in compliance with the agreed contract of care.
• To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to ensure that a client’s needs are met.
• To manage the care service efficiently and effectively, to make the best use of resources and to maximise the best value for both the purchaser and the client.
• To match the nominated care assistant as closely as possible to the client, respecting the need to change the care assistant in the event of non-compatibility.
• To undertake a risk assessment of environmental health and safety hazards within the clients home, and to ensure that any hazards are reported to the client/purchaser immediately.
• To ensure that all clients are provided with written information on the organisations procedure for handling complaints, comments and complements and how to use it.
Burley’s Home Care Services believes that an individual’s future should be planned by the individual themselves as they hold the key to what their expectations and aspirations are. We simply offer ourselves as an aid to assist and support them in achieving these goals, and help them to make their own plans and decisions regarding their lives so that they never lose control of their independence.
Each person has different goals and needs to another person. We therefore treat each client as a unique individual although the value principles remain constant and provide a foundation for the provision of care to all regardless of personal circumstances. We believe that an essential part of delivering care is insuring that vulnerable people who cannot leave their own homes maintain social interaction with friends, family and the outside world.
