Award-winning provider of Home Care & Live In Care in the South
Care Quality Commision

Home Care FAQ's

We know that you want to make sure that the home care service you receive is suited to the requirements of you or your loved one. To help you understand more about the range of flexible home care services we provide, we’ve answered some of the most frequently asked questions we receive.

If we don’t answer your question below, don’t hesitate to get in touch with us – a member of our friendly team will be happy to help.

An increasing number of people are choosing to remain at home rather than move into residential care. Home care is support provided by a carer in the comfort of your own home, helping you or your loved one to preserve their independence. Our home care service is totally flexible, ranging from one-off welfare checks to full-time live in care, so you always receive the level of care you need, when you need it.

If you or your loved one has begun to find living alone a challenge in any way, home care, either long-term or temporary, can provide you with the extra helping hand you need. Whether you’re going abroad and need one of our team to check in with an elderly relative or have had an accident yourself and need assistance whilst you recover, our team of home carers can help! 

Building strong relationships with our users is at the heart of our business. We understand that having a stranger in your home can be daunting for many people. That’s why we make every effort to ensure that you see the carer you are used to and familiar with as frequently as possible.

Your comfort is our top priority and we will work quickly to resolve any potential issues you may have with your home care arrangements or plan. Sometimes, personalities just don’t mix – in this case, our Care Managers will quickly review your case and set you up with another caregiver as soon as possible.

Yes, we can provide flexible home care for users with both learning and physical disabilities. We don’t believe in a one-size-fits-all approach to caregiving and each of our care plans is totally unique to the user. If you want to discuss the potential for home care further, don’t hesitate to contact us.

Yes, we have a number of care staff specifically trained to provide care and support for users with dementia. If you want to discuss our dementia care further, don’t hesitate to contact us.

Yes, we can provide full-time live in care for however long you or your loved one needs it. Our full-time live in carers will live in the home with the service user, so you can rest assured that you or your loved one has access to immediate assistance 24 hours a day, 7 days a week. Contact our team today if you wish to make arrangements for full-time live in care.

Yes, our carers can help you or your loved one with anything, including everyday tasks such as getting dressed, bathing, shopping and cooking. They can also accompany users to and from any appointments or activities, so you can continue to live your life the way you want to.

We strongly believe that actively involving users in their own home care plan leads a better overall service. We encourage the input of family and friends too – after all, nobody knows you better than your loved ones! To arrange an initial meeting with one of our experienced staff, call us today.

You don’t need to fit a certain mould to become a member of our home care team; we’ve had people join us from all stages of life and experience! We don’t require specific qualifications, just that you are friendly, compassionate and willing to learn. See our current vacancies here.

If your condition deteriorates, it will almost certainly mean that your carer will need to do more than usual to suitably meet your needs. In this case, we will do everything possible to ensure the continued welfare of both user and carer, for example, bringing in a second carer if necessary.

We can provide our home care services in a number of locations across the South, including Ringwood, Fordingbridge, Taunton, Wellington, Ilminster, Highcliffe, New Milton, Christchurch, Ferndown, West Moors and Verwood. To find out if we can provide home care in your area, don’t hesitate to get in touch.

If you have any further enquiries regarding our home care services that were not answered above, don't hesitate to contact our friendly team today!

 

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