What is the Home Care Process?


The home care process - how to get started with Burley's Family Home Care

Burley’s strive to make the home care process clear and straightforward. We will work with you to ensure you know exactly what will happen every step of the way.

The home care process

The first thing to do is get in touch with us. You can either call us for a chat, or make an enquiry online about our home care process. We have an experienced and friendly management team who will be happy to address any concerns you might have from the outset, and explain what your options will be.

  • We will speak with you, and any relevant family members, to talk through the care arrangements you currently have, and identify what level of care is required. This will depend on, for instance, how regular or continuous you’d like the care services to be – whether a daily drop-in, or a permanent live-in carer. It may also depend on how complex your needs are, such as, if there is an illness, disability or medical requirement that we should be aware of. In this instance, we have teams of highly-trained, experienced, compassionate staff who can offer the appropriate level of care and companionship.
  • We can also visit you at your home – free of charge - to make an assessment and learn more about what your care needs are. This will be helpful for you too, to check whether you think we’re a good fit.

If you choose Burley’s Home Care to provide your care needs, we’ll work with you to decide on a start date that suits you. We will arrange to visit your home at a convenient time to sign up with us, based on your individual requirements and circumstances. We’ll be here to answer any questions along the way, and do everything we can to be sure you’re confident in your choice.

We look forward to starting our relationship with you and your love one, and being there to you peace of mind your home care needs.

If you’d like to have an initial chat with us, or receive a brochure and price list, simply contact us.


I no longer feel I am alone in caring for my Mum. It is like having family support around on a professional basis.

Our awards and Associations

Blackmore Vale Business Awards Finalists Announced Dementia Friend Dignity in Care Network Brilliance in Business Awards 2011/12 – The Finalists Brilliance in Business Award Photos 2012/13 United Kingdom Homecare Association CQC Logo

I'm 100% satisfied, they are excellent - they are certainly doing the job for me

I am so glad that Mum and I found such a wonderful local company with such a caring personal approach

I would like to take this opportunity to give credit where credit is due Your team are all a true credit to you both, so thank you

I no longer feel I am alone in caring for my Mum. It is like having family support around on a professional basis