Deputy Manager

Overview of Job

We are currently recruiting a Deputy Manager for our Domiciliary Care Agency. Come and join an amazing team.


Ringwood office

Employment Type:

Full time


This role will include building relationships with local authorities, social care and health community teams.

Specific duties:

  • To ensure the branch continues to grow and develop its home care service.
  • To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken.
  • To ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
  • Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure that staff are recruited through our values-based recruitment procedures and that they are suitable to support vulnerable people.
  • To ensure the branch keeps effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
  • You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy.
  • You will deal with any staffing issues and support them appropriately, talking to them about performance concerns as they arise. You need to manage poor performance in line with ACAS guidelines.
  • Ensure that the staff training matrix is up to date so that all staff are compliant to work and meet our customers’ support needs. You will be responsible for the branch training and mentoring good practice to the coordinating team. Once staff have completed their training, the training matrix and database (webroster) needs to be updated.
  • Report and record any safeguarding concerns to the head of operations and quality.
  • Carry out internal audits and escalate any concerns to the Branch Manager.
  • Attend training and expand your personal development, you will need to have the ability to use reflective practice.
  • Make sure that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch.
  • Networking and building a good profile will be key to this role as part of ongoing business development.
  • Always strive for outstanding, ensuring our customers are looked after using our ‘their problem is our problem’ approach.
  • Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.
  • Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
  • You will need to ensure that the home care service works in an outcome focussed way, that is person centred to the individual customer. Ensuing that support plans are written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.

The Candidate:

  • Experience within the Home Care Agency Field
  • Experience supervising staff
  • QCF (NVQ) Diploma in Health and Social Care level 3
  • Good communication and interpersonal skills
  • Be able to develop and maintain good working relationships with colleagues, clients and their families
  • A can-do attitude, caring and reliable nature
  • Intermediate level or above Microsoft Offices skills, including Word and Excel
  • Driving license own car

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