Our Values

Our values

“My wife Carly and I established Burley’s Home Care in 2009. With years of experience in providing home care both personally and professionally between us, we knew first-hand the difference it makes to have high-quality, trusted carers available to support you in your own home.

Over the last decade the company has grown to a team of caring, experienced professionals who love what they do. Our values are what define us as a team and can be seen in our actions every day. This is how we ensure we provide high quality home care that delivers excellent outcomes.”

Paul Burley

Burley's awards

The Burley's Home Care Values

Teamwork

We create an environment that attracts and retains caring people, providing training, skills and support for a strong and happy team.

We value everyone as individuals, recognising that everyone has a part to play and can make a difference.

Skilled

We invest time and training into ensuring we have a skilled workforce who can provide effective care that improves quality of life.

We ensure our staff are all trained to national standards & offer extra support where needed. We also value life experience too.

Respect

There is no single approach to care; every one of our clients is an individual and we treat each of them with dignity and respect at every visit.

It is part of our job to be mindful of people’s differences, with consideration for their wishes, rights and beliefs.

Thoughtful

We believe that compassion and kindness are as important as experience and skills in providing care that improves wellbeing.

We take the time to plan our care and activities for people so that we can tailor our care delivery to their needs.

Integrity

We are passionate about our core values, and our commitment to our clients and their wellbeing.

We do not offer 15 minute appointments, for example, because we don’t think they are effective for clients or staff.

Neighbourly

We treat our clients as we would our friends and family, we are part of their community and care about making connections.

We assist our clients to remain independent by working closely with their family, friends, neighbours and community partners.

Understanding

As well as supporting clients, it’s our job to simply listen and let them know they are not alone.

Living with health conditions or the effects of getting older can be difficult to get used to, and part of our job is to help people with that.

Sympathetic

We know some days are harder than others, and we are here to support our clients through the bad days as much as the good.

Being a friend to someone is just as important as the support we provide to people with physical activities or household tasks.

Unique

Each of our clients is unique, and so are we!

We pride ourselves on delivering a ‘good old fashioned’ level of service you won’t find anywhere else because we don’t believe in a one size fits all approach.