This privacy notice tells you what to expect when Burley’s Home Care collects personal information about you from our website. We are committed and legally obliged to use your information in line with all laws concerning the protection of personal information, including the General Data Protection Regulation 2018
Visitors to our Website
When someone visits www.burleyshomecareservices.co.uk we use a third-party service, Google Analytics, to collect standard internet information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to the various parts of our site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Burley’s Home Care or any third party.
We may gather information about your general Internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can change the settings on your computer at any time to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. If you continue using burleyshomecareservices.co.uk without adjusting your settings, we will assume that you are happy to receive all cookies on our website.
Use of Your Information
Should you choose to contact us using a contact form on the website or an email link, none of the data that you supply will be processed by any the third-party data processor without your explicit permission.
Your personal information will be stored securely within a database linked to this website and we will keep your information confidential.
We may use this information for one or more of the following purposes:
I. To provide information to you that you request from us relating to our services.
II. To provide information to you relating to other services that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
III. To inform you of any changes to our website or services
If you have previously used our services and, with your consent, we may provide to you details of similar services, or other services, that you may be interested in. Where such consent has been provided it can be withdrawn by you at any time.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data
By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely and with restricted access.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
Disclosing Your Information
I. In the event that we sell any or all of our business to the buyer.
II. Where we are legally required by law to disclose your personal information.
III. To further fraud protection and reduce the risk of fraud.
We use a third-party provider, iContact, to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-marketing activity. For more information, please see iContact’s privacy notice.
Access to Information
In accordance with the General Data Protection Regulation 2018 you have the right to access any information that we hold relating to you.
Burley’s Home Care tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:
• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold, you need to put the request in writing addressing it to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
You also have the right to be forgotten and your consent can be withdrawn at any time. If you do withdraw consent we will remove/delete any personal data we hold on you.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below.
Third Party Links
Tel: 01425 470411
Post: The Coach House, 36 Southampton Road, Ringwood, Hampshire BH24 1JD